We often talk about World Class Customer Service – but how is that applied to the weight room or fitness facility environment, particularly with enhanced inclusivity in mind? Join Ingrid Knight-Cohee to explore customer engagement best practice (from orientation to etiquette to retention techniques), taking various client experience levels and demographics into account.
BCRPA Registered Fitness Leaders are eligible to receive 1 CEC upon completion of this course.
Facilitated by Ingrid Knight-Cohee
Ingrid Knight-Cohee leads with curiosity, integrity and a collaborative spirit, making her a sought-after fitness industry expert, presenter and consultant. At the helm of Group Fitness at Fitness World Canada, she is instrumental in creating innovative group exercise experiences for over 70,000 members with a team of 140 instructors. Ingrid leverages effective leadership, ingenuity and partnerships to build connected and committed teams.
The video for this training is 47 minutes in length.